Very, very rarely, a problem comes up where we need the Universalis app to report precisely what it is doing at every instant, and also to report every detail of its configuration.

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All the Universalis apps and programs now have a command called “Contact Us”. This is a good way of getting in touch with us, because it creates an email which automatically contains a lot of useful information – such as which version you are using, what calendar and language settings you have, and what page you are looking at.

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Sometimes it is easiest to explain things by sending a video of what you are seeing on your screen.

Apple have instructions, but they are a bit elliptical, so here is a longer version.

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